In today’s dynamic and competitive work environment, technical expertise alone is no longer sufficient for career growth and success. Employers increasingly value soft skills—the interpersonal attributes that enable effective communication, collaboration, and leadership. Investing in soft skills training is crucial for professionals aiming to excel in their careers. In this blog, we’ll introduce 7 of the most common soft skills: leadership, emotional intelligence, influencing skills, communication skills, presentation skills, unconscious bias awareness, and time management.

Leadership Skills – be an adaptable leader

Effective leadership is not just about holding a position of authority; it’s about inspiring and guiding others towards a common goal. Leadership skills training focuses on developing qualities such as vision, decision-making, delegation, and conflict resolution. Key to being a successful leader is the ability to adapt your leadership and communication styles depending on who you are interacting with, and the situation at hand.

Emotional Intelligence (EQ) – better manage your emotions and the emotions of others

Emotional intelligence, often referred to as EQ (Emotional Quotient, as distinct from IQ – Intelligence Quotient), is the ability to understand and manage one’s emotions, and the emotions of others, to more effectively lead people and navigate social interactions. Strengthening emotional intelligence, helps individuals become more self-aware, empathic, and resilient, with a greater capacity for recognising and regulating emotions, building stronger relationships, and diffusing conflicts constructively. This leads to more effective and appropriate communication, greater trust, and a more positive work environment.

Influencing Skills – influence those around you to create win/win outcomes

Strong influencing skills are essential for driving change, gaining buy-in, and encouraging others to take action. Whether with clients, key internal stakeholders or your own team, the ability to influence effectively is key to organisational success, as you are equipped with strategies for building rapport, framing compelling arguments, and addressing objections persuasively. This allows you to become a more influential leader and collaborator.

It is important to note that a good influencer does not coerce someone into accepting their idea or their way to their detriment; it’s about allowing someone to see and take on what you propose, and the benefit for both parties.

Communication Skills – the success of communication is measured not by what is delivered by the communicator, but by what is received by the audience

Clear and effective communication is the cornerstone of success in any professional (and personal!) setting. It is essential to communicate in a manner that makes it as easy as possible for the audience to take on board and understand what is being delivered. You might feel that you have delivered the best speech, given the best explanation, or nailed your sales pitch, but if your audience doesn’t receive the information in the way that you wanted them to receive it, then ultimately, you have failed.

Communication skills covers a range of competencies, including understanding your primary and backup communication styles, and when you need to adapt your style, true, open active listening, how to ask the right question at the right moment, empathy, rapport and storytelling.

When you communicate effectively and appropriately, you build trust, strengthen relationships and teams, leading to better outcomes.

Presentation Skills – what do you want your audience to think, feel or do as a result of your presentation?

Whether delivering a sales pitch, leading a team meeting, or giving a keynote address, the ability to deliver engaging and persuasive presentations is vital. Developing your presentation skills helps you become a more confident presenter and overcome any fear of presenting, structure your presentations in a more cogent manner, deliver more engaging presentations, and ultimately allow you to clearly articulate what you want your audience to think, feel or do as a result of your presentation.

A great presenter is able to engage their audience, using visual aids to support but not dominate their presentation (and avoid ‘Death by PowerPoint’), leaving a lasting impression.

Unconscious Bias Awareness – we all have biases, it’s what we do with them that counts

Unconscious biases are ingrained stereotypes and prejudices we all hold that influence our perceptions, decisions, and behaviours, without our awareness (if we are aware of them, then they are conscious biases). Unconscious bias awareness involves recognising and mitigating these biases to foster a fair, diverse and inclusive workplace.

The key to disrupting or overcoming our unconscious biases is to raise our awareness of them (surface them) through self-reflection and a commitment to a growth mindset, and understand their impact on workplace dynamics, decision-making processes, and diversity initiatives.

Awareness of unconscious biases enables individuals to make more objective hiring and delegation decisions, promote diversity and inclusion, and create an equitable work environment.

Time Management – personal and work life that is effective and stress-free

Time management involves the efficient allocation of time to tasks and activities to maximise productivity and minimise stress. Effective time managers prioritise tasks, set realistic goals, and utilise strategies to minimise distractions. They excel in planning, organisation, and delegation of responsibilities.

Time management skills enable professionals to meet deadlines consistently, reduce procrastination, and achieve work-life balance, with greater health and less stress.

In summary

Soft skills are indispensable for professional success, complementing technical expertise and knowledge. Understanding and developing soft skills such as leadership, emotional intelligence, influencing skills, communication skills, presentation skills, unconscious bias awareness, and time management are essential for thriving in today’s dynamic work environment. By honing these interpersonal attributes, individuals can enhance their effectiveness as leaders, collaborators, and contributors to organisational success.

If you or your team would benefit from training or coaching in any of the soft skills areas – leadership, emotional intelligence, influencing skills, communication skills, presentation skills, unconscious bias awareness, time management – please book in for a free, no obligation Discovery Session, email us at, or call us on +61 412 403 373. We’d love to chat with you!